🚚 Orders & Shipping
1. How long does it take to ship my order?
E-Bikes
In-stock e-bikes are typically shipped within 48 hours from our local warehouse in the United States or Canada.
Pre-order (pre-sale) e-bikes are shipped according to the estimated shipping schedule shown on the product page. Please refer to the product listing for the most up-to-date shipping timeline.
Parts & Accessories
Most parts and accessories are shipped within 48 hours.
However, some replacement parts require model or batch verification to ensure compatibility with your e-bike. In these cases, our support team may need 2–3 business days to confirm the correct part before shipment.
Tracking Information：
Once your order has been shipped, you will receive a FedEx tracking number by email so you can monitor the delivery status of your package.
Important Notes
- Orders are processed during business days only.
- Shipping times may vary during holidays, peak seasons, or severe
weather conditions.
Verification for replacement parts helps ensure you receive the correct component for your specific e-bike model and production batch.
2. How long does delivery take?
Delivery times vary depending on the product type, destination, and carrier service.
E-Bikes
Most in-stock e-bikes are delivered within 3–7 business days after shipment.
Delivery times may vary based on:
- Your location
- Carrier transit schedules
- Weather conditions
- Peak shipping seasons
Once your order has been shipped, you will receive a tracking number to monitor the delivery progress.
Parts & Accessories
Most parts and accessories are delivered within 7–15 business days.
Replacement parts may require additional processing time because they can:
- Ship from different warehouses
- Require model or batch verification
- Be sourced from specialized inventory locations
Our team works to ensure you receive the correct part for your specific e-bike model before shipment.
Important Notes
- Delivery times are estimates and may vary depending on the carrier.
- Business days do not include weekends or public holidays.
- Remote locations may experience longer transit times.
- Tracking information will be provided once the order has been shipped.
3. Where do you ship from?
Riding'times ships most orders from our local warehouses in the United States, Canada, and Europe depending on the customer's shipping address and product availability.
For in-stock e-bikes, orders are typically dispatched from the warehouse closest to the delivery destination to ensure faster shipping and more reliable delivery.
Some replacement parts and accessories may be shipped from different fulfillment centers based on inventory availability and product compatibility requirements.
Important Notes
- Warehouse locations may vary depending on the product and destination.
- In-stock e-bikes are usually shipped from local warehouses whenever possible.
- Customers will receive a tracking number once the order has been shipped.
- Shipping origin may vary during peak seasons or inventory transfers.
4. How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking details.
You can use your tracking number to monitor the shipment status through the following options:
- Option 1: Track Directly with FedEx
If your package is shipped via FedEx, you can enter your tracking number on the FedEx website to view real-time delivery updates.
- Option 2: Track Through Our Order Tracking Page
You can also track your shipment using our order tracking portal: https://ridert.com/apps/17TRACK
Simply enter your tracking number to view the latest shipping status and estimated delivery progress.
What If I Haven't Received My Tracking Number?
Tracking information is sent after your order has been processed and shipped.
If you have not received a tracking email within the expected processing time, please check your spam or junk folder. You may also contact our customer support team for assistance.
Important Notes
- Tracking information may take 24–48 hours to become active after shipment.
- Delivery updates depend on the carrier's scanning schedule.
- Orders that require model or batch verification may have additional processing time before shipment.
5. Do you offer free shipping?
Yes--Riding'times offers free shipping on all e-bikes and most accessories within the continental United States.
Free shipping is automatically applied at checkout, and no additional shipping fees are required for eligible products and destinations.
Exceptions
Certain accessories, remote locations, or special shipping requests may require additional shipping charges. Any applicable shipping fees will be clearly displayed during checkout before
payment is completed.
Important Notes
- Free shipping applies to most addresses within the continental United States.
- Shipping availability may vary depending on the product and destination.
- Delivery times may vary based on location and carrier service.
- Customers will receive tracking information once the order has been shipped.
- Free shipping applies to the continental United States only and does not include Alaska, Hawaii, Puerto Rico, or other U.S. territories.
6. Do you ship internationally?
Riding'times currently ships to addresses within the United States and Canada.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- Other U.S. territories
Shipping availability may vary depending on the product and destination. Please refer to the product page or contact our customer support team if you have questions about shipping to your location.
7. What if my package is delayed?
Shipping delays can occasionally occur due to factors outside our control, including:
- Carrier congestion
- Severe weather conditions
- Holiday shipping volumes
- Customs inspections (if applicable)
- Unexpected transportation disruptions
In many cases, tracking information may not update for several days while the package is moving between carrier facilities.
What Should I Do?
If your tracking status has not been updated for more than 5 business days, we recommend contacting our customer support team for assistance. You can reach us at: support@ridert.com
Our team will contact the carrier, investigate the shipment status, and help provide the latest available update.
8. Can I change or cancel my order after placing it?
Yes. Order changes or cancellations may be possible before the order has been shipped.
If you need to update your shipping address, change your order details, or cancel an order, please contact our customer support team as soon as possible after placing the order.
Orders That Have Not Shipped
Orders that have not yet been processed or shipped can usually be modified or canceled without additional fees.
Orders Already in Transit
Once an order has been shipped or is already in transit, it can no longer be canceled directly.
If a customer chooses to refuse delivery or requests a return after shipment, the order may be subject to our return policy, including a 20% restocking fee and any applicable shipping charges.
9. What should I do if the package arrives damaged?
If your package arrives damaged, please submit a Shipping Protection Claim as soon as possible.
To help us review your claim, please provide:
- Photos of the damaged packaging
- Photos of the damaged product
- Your order number
- A brief description of the damage
Once submitted, our team will review the claim and determine the appropriate resolution.
Important Notes
- Damage claims should be reported as soon as possible after delivery.
- Please keep the original packaging until the claim has been reviewed.
- Clear photos of both the package and product are required to process damage claims.
- Claim approval is subject to the terms and conditions of the Shipping Protection program.
About Our Ebikes
1. What is the difference between each model? (Z8 Pro/ GT73 / GT73 Pro / GT54 / GT54 Pro etc.)
Z8 — Compact Daily Commuter
The Z8 is our most compact and easy-to-handle model, ideal for city commuting, short trips, and family rides.
- 1500W brushless motor, 32 mph max speed, 750Wh removable dual-battery system, extended rear seat for two riders, and 20×4" fat tires
- Lightweight and beginner-friendly
- Best choice for teens, casual riders, and city commuters
- Recommended Rider Height: 130 cm – 180 cm
Recommended Age: 10 years and above
GT73 — Motorcycle-Style Electric Commuter
The GT73 features a motorcycle-inspired design and is built primarily for urban commuting, school runs, and paved-road riding, offering a comfortable and sporty experience without being intended for off-road use.
- 2400W brushless motor, 37 mph max speed, 48V18.2A removable dual-battery system, and 25''x4 Off-road (70/100-19) motorcycle Tires.
- Motorcycle-style frame and riding posture
- Ideal for riders who want a stylish, powerful commuter eBike for street riding
- Recommended Rider Height: 140 cm – 190 cm
Recommended Age: 12 years and above
GT73 Pro — High-Performance Upgrade
This is the enhanced version of the GT73, designed for experienced riders who want maximum speed, range, and acceleration.
- 3000W brushless motor, 49 mph max speed, 60V18A removable dual-battery system, and 25''x4 Off-road (70/100-19) motorcycle Tires.
- Stronger torque and better hill-climbing
- Best for off-road, heavy use, and riders wanting premium performance
- Recommended Rider Height: 150 cm – 190 cm
Recommended Age: 12 years and above
GT54 — Compact, High-Torque eBike for Teens and Everyday Riding
The GT54 is a smaller and more agile model compared to the GT73, making it especially suitable for teen riders and shorter adults. Despite its compact size, it delivers stronger torque, quicker acceleration, and balanced handling for daily commuting and light trail use.
- 2000W brushless motor, 39 mph max speed, 48V27A removable battery
- Smaller frame than the GT73; easier to control for girls
- High-torque motor with fast takeoff
- Recommended Rider Height: 140 cm – 185 cm
Recommended Age: 10 years and above
GT54 Pro — Full Power + High Battery Capacity
The GT54 Pro is the upgraded version of the GT54, built for riders who need more power and range.
- 3000W brushless motor, 49 mph max speed, 60V25A removable battery
- Smaller frame than the GT73 Pro; easier to control for girls
- High-torque motor with fast takeoff
- Recommended Rider Height: 140 cm – 185 cm
Recommended Age: 12 years and above - Better acceleration and stronger climbing ability
- Ideal for school commuting, trails, and long-distance rides
2. Which Riding'times eBike is best for beginners?
The Z8 is the most beginner-friendly model thanks to its compact size, manageable power, and comfortable riding position.
3. Which Riding'times eBike is best for teenagers?
The Z8 and GT54 are generally the best options for teenagers due to their smaller frame sizes and easier handling characteristics.
4. Which Riding'times eBike is the fastest?
The GT54 Pro and GT73 Pro are currently the fastest Riding'times models, with top speeds of up to 49 mph under test conditions.
5. Which Riding'times eBike has the most power?
The GT54 Pro and GT73 Pro feature 3000W motors and offer the highest performance in the Riding'times lineup.
6. Can I ride the Riding'times eBike in winter?
Yes. Riding'times eBikes can be ridden in cold weather and winter conditions.
Cold temperatures will not damage the eBike itself, but they can temporarily affect battery performance and riding range.
How Does Cold Weather Affect the Battery?
When temperatures drop below 0°C (32°F):
- Battery range may decrease compared to normal temperatures
- Charging may take longer than usual
- The battery may not reach its maximum capacity during charging
- Power output may feel slightly reduced in extremely cold conditions
These effects are temporary and normal for lithium-ion batteries.
Winter Riding Tips
To help maintain battery performance during winter:
- Store the battery indoors whenever possible
- Allow the battery to warm to room temperature before charging
- Avoid charging the battery immediately after exposure to freezing temperatures
- Plan for shorter riding range in very cold weather
Important Notes
- Cold weather may reduce battery efficiency, but it will not permanently damage the battery when used properly.
- Riding'times eBikes can be used year-round when operated according to the battery care guidelines.
Range reduction varies depending on temperature, terrain, rider weight, and riding conditions.
8. What is the speed for each model?
Z8 / Z8 Pro
- Limited mode: All pedal-assist and throttle levels are capped at 25 km/h (~15.5 mph).
- Unlimited mode:
Pedal-assist: Level 1 – 15 km/h (~9 mph), Level 2 – 20 km/h (~12 mph), Level 3 – 25 km/h (~15.5 mph), Level 4 – 30 km/h (~18.6 mph), Level 5 – 35 km/h (~21.7 mph)
Throttle: Levels 1–5 – up to 50 km/h (~31 mph)
Note: These speeds are fixed in the software and cannot be changed.
GT73
- Unlimited mode (no speed limit): Level 1 – 25 km/h (~15.5 mph), Level 2 – 35 km/h (~21.7 mph), Level 3 – 60 km/h (~37 mph)
- Limited mode: All levels capped at 25 km/h (~15.5 mph)
GT73 Pro / GT54 Pro
- Limited mode: All throttle and pedal-assist levels – 25 km/h (~15.5 mph)
- Unlimited mode:
Throttle: ECO – 25 km/h (~15.5 mph), STD – 45 km/h (~28 mph), TURBO – 80 km/h (~50 mph)
Pedal-assist: ECO – 25 km/h (~15.5 mph), STD – 35 km/h (~21.7 mph), TURBO – 35 km/h (~21.7 mph)
9. How Fast Is the GT73 Pro?
The GT73 Pro can reach up to 80 km/h (50 mph) in Unlimited Mode under test conditions.
10. What Is Limited Mode?
Limited Mode is a speed-restricted riding mode designed to comply with local eBike regulations in many regions.
When Limited Mode is enabled, the maximum speed of the eBike is capped at 25 km/h (15.5 mph) regardless of the selected pedal-assist or throttle level.
This mode helps riders meet legal requirements in areas where eBikes must operate within specific speed limits.
11. Do I need a driver’s license, registration, or insurance?
Requirements for driver's licenses, registration, and insurance vary depending on your location and local regulations.
Many regions allow certain eBikes to be operated without a driver's license, vehicle registration, or insurance. However, laws may differ by country, state, province, or municipality.
Riding'times Models
Z8, Z8 Pro, GT73, and GT73 Pro
These models are equipped with pedals and are designed for eBike-style operation.
GT54 and GT54 Pro
These models are designed with a motorcycle-inspired riding experience and may be subject to different regulations depending on local laws and usage conditions.
Important Notes
- Riders are responsible for understanding and complying with local laws and regulations.
- Licensing, registration, insurance, and permitted operating areas may vary by jurisdiction.
- Always wear a helmet and follow applicable traffic laws when riding.
12. Does the bike come assembled?
No. Riding'times eBikes are shipped in their original packaging and require some assembly before the first ride.
Most models arrive partially assembled, and
the remaining setup typically involves attaching components such as:
- Front wheel
- Handlebars
- Pedals (if applicable)
- Front fender or accessories (depending on the model)
Is Assembly Difficult?
No. Most customers can complete the assembly process using the tools and instructions provided with the eBike.
Detailed assembly instructions are included
in the box, and step-by-step video tutorials are also available online.
Assembly Resources
For model-specific assembly guides and tutorials, please visit online video
Important Notes
- Please inspect all components before riding.
- Make sure all bolts and fasteners are properly tightened during assembly.
If you are not comfortable assembling the eBike yourself, we recommend seeking assistance from a local bike shop or qualified technician.
Usage and Maintenance
1. Is the eBike waterproof?
Riding'times eBikes are designed to be
water-resistant, but they are not fully waterproof.
All models feature an IPX5-rated exterior, which means they can withstand:
- Light rain
- Water splashes
- Wet roads
- Normal outdoor riding conditions
You can ride your eBike in light rain
and typical wet-weather conditions.
2. Can I Ride My eBike in the Rain?
Yes. Riding'times eBikes are designed to handle light rain and wet road conditions during normal use.
However, riders should avoid deep water, flooding, or prolonged exposure to heavy rain whenever possible.
3. Can I Wash My eBike with a Hose or Pressure Washer?
No.
High-pressure water can force moisture into electrical components and may cause damage.
We recommend cleaning the eBike with:
- A damp cloth
- A soft brush
- Mild soap and water
Do not use pressure washers or direct water
spray on electrical components.
4. Which Parts Are Not Waterproof
The following electrical components should never be submerged or directly exposed
to high-pressure water:
- Controller
- Wiring and connectors
- Display interfaces
- Motor electrical components
- Battery terminals and charging ports
Important Notes
- Do not submerge the eBike in water.
- Avoid riding through deep puddles or flooded areas.
- Dry the charging port and battery connections before charging.
5. How Should I Store My eBike Battery?
Proper battery storage helps extend battery lifespan and maintain long-term performance.
If you plan to store your eBike for an extended period, we recommend:
- Keeping the battery charge between 40% and 60%
- Storing the battery indoors in a dry location
- Keeping the battery above 0°C (32°F)
- Recharging the battery every 1–2 months
Avoid storing the battery in direct sunlight, excessive heat, moisture, or freezing
temperatures.
Important Notes
- Long-term storage with a fully depleted battery may reduce battery lifespan.
- Always store the battery in a clean, dry environment.
- Remove the battery from the eBike during extended storage whenever possible.
6. Do I need to remove the battery when charging?
No, the battery does not need to be removed during charging.
However, for safety and proper operation, please ensure that:
- The battery power switch is turned OFF
- The eBike or eScooter is completely powered OFF
Charging the battery without following these steps may cause electrical damage or charging abnormalities.
Warranty Notice:
Any damage, malfunction, or performance issue caused by failure to follow the correct charging procedure is considered improper use and is not covered under warranty.
7. How Does Cold Weather Affect eBike Battery Range?
Cold weather can temporarily reduce the performance and range of any lithium-ion eBike battery.
When temperatures drop below 0°C (32°F), battery efficiency decreases, which means your Riding'times eBike may travel a shorter distance on a full charge compared to warmer conditions.
How Much Range Can Be Lost in Cold Weather?
Depending on temperature and riding conditions, riders may experience a 10%–30% reduction in battery range during cold weather.
The exact range loss depends on:
- Ambient temperature
- Riding speed
- Terrain
- Rider weight
- Wind conditions
- Battery age and condition
Why Does Cold Weather Reduce Battery Range?
Lithium-ion batteries rely on chemical reactions to generate power.
In cold temperatures, these reactions slow down, causing:
- Reduced battery efficiency
- Lower available capacity
- Increased energy consumption
- Reduced overall riding range
This effect is temporary and does not permanently damage the battery.
Tips to Maximize Winter Battery Performance
To help maintain range during winter riding:
- Store the battery indoors when not in use
- Start rides with a fully charged battery
- Allow the battery to warm to room temperature before charging
- Use lower assist levels when possible
- Plan for shorter riding distances in very cold conditions
Important Notes
- Reduced battery range in winter is normal for all lithium-ion eBike batteries.
- Battery performance typically returns to normal once temperatures increase.
- Riding'times eBikes can be used safely in cold weather when proper battery care guidelines are followed.
8. Can Cold Weather Damage an eBikeBattery?
Cold weather can temporarily affect battery performance, but normal winter use will not damage the battery when proper care guidelines are followed.
However, prolonged exposure to freezing temperatures may cause permanent battery damage and reduce overall battery lifespan.
How Does Cold Weather Affect Battery Performance?
When temperatures fall below 0°C (32°F), you may notice:
- Reduced riding range
- Lower power output
- Slower charging speeds
- Reduced battery efficiency
These effects are normal for lithium-ion batteries and are usually temporary.
How Can I Protect My Battery in Winter?
To help maintain battery health:
- Store the battery indoors when not in use
- Avoid leaving the battery outside overnight in freezing temperatures
- Bring the battery to room temperature before charging
Important Notes
- Temporary range loss
in cold weather is normal. - Battery performance
typically returns to normal in warmer temperatures. - Permanent damage may
occur if the battery is stored in freezing conditions for extended
periods.
9. Do I Need to Remove the Battery WhenCharging?
No. Riding'times batteries can be charged while installed on the eBike, and battery removal is not required for normal charging.
How Should I Charge the Battery Safely?
Before connecting the charger, please ensure that:
- The battery power switch is turned OFF
- The eBike is completely powered OFF
- The charger and charging port are clean and dry
Following these steps helps ensure safe
charging and proper battery performance.
Can I Remove the Battery and Charge It Separately?
Yes. Riding'times batteries can be charged either:
- While installed on the eBike
- After being removed from the eBike
Choose the method that is most convenient for your situation.
Important Notes
- Always use the original charger supplied with the eBike.
- Charge the battery in a dry, well ventilated environment.
- Do not charge the battery near water, heat sources, or flammable materials.
- Ensure the charging port is completely dry before charging.
Warranty Notice
Damage, charging issues, or performance problems resulting from improper charging procedures, unauthorized chargers, water exposure, or misuse are not covered under warranty.
Purchasing and Warranty
1. Do you offer a warranty on your eBikes and eScooters?
Yes. Riding'times provides a 2-year limited manufacturer's warranty
for electric bikes and electric scooters purchased directly from the Ridingtimes official website.
The warranty covers manufacturing defects in materials and workmanship under normal use and proper installation.
What Does the Warranty Cover?
The standard warranty includes:
- Manufacturing defects
- Defective components caused by workmanship issues
- Product failures that occur under normal use conditions
Warranty Period
- Coverage period: 2 years from the date of delivery
- Applies only to the original purchaser
- Warranty claims are processed using the original order number
What Is Not Covered?
The warranty does not cover:
- Incorrect or improper installation
- Unauthorized modifications or repairs
- Damage caused by accidents, misuse, abuse, or negligence
- Normal wear and tear
- Free promotional accessories
- Accessories or replacement parts purchased separately
- Products not purchased directly from the official Riding'times website
How Do I Submit a Warranty Claim?
To submit a warranty claim, simply provide your order number when contacting our support team.
No additional warranty registration is required.
Installation Requirements
Proper installation is required for warranty eligibility.
Please refer to our Ridingtimes installation guide before assembling or operating your eBike.
Extended Protection Coverage
Customers may choose to purchase Product Protection, for coverage beyond the standard manufacturer warranty.
Coverage terms vary depending on the selected protection plan.
Additional Warranty Information
For complete warranty terms, exclusions, and claim procedures, please refer to our Ridingtimes Warranty Policy.
Important Notes
- Warranty claims require a valid order number.
- Warranty coverage applies only to products purchased directly from the official Riding'times website.
- Warranty coverage is non-transferable and applies only to the original purchaser.
2. Can I Return My Riding'times eBike oreScooter?
Yes.
Riding'times accepts returns of eligible eBikes and eScooters within 30 days of delivery.
To qualify for a return, the product must be:
- Unused
- Uninstalled
- In its original packaging
- Returned with all included accessories and components
A valid order number is required for all return requests.
Important Notes
- Products showing signs of riding, installation, or modification are not eligible for return.
- Return approval is required before shipping the product back.
3. Is Return Shipping Free?
No.
Customers are responsible for all return shipping costs.
Any original shipping fees paid during checkout are non-refundable.
Important Notes
- Return shipping costs vary depending on the carrier and destination.
- Return shipments must follow the instructions provided by our support team after approval.
4. Can I Return a Used or Installed eBike?
No.
Used, installed, ridden, modified, or damaged products are not eligible for return.
To qualify for a return, the product must remain in new condition and include all original packaging, accessories, and components.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Installed products
- Modified products
- Accessories and replacement parts
- Products not purchased directly from the official Riding'times website
- Items returned without an approved return authorization
5. How Do I Start a Return?
To start a return request:
- Contact the Riding'times support team.
- Provide your order number.
- Wait for return approval and return instructions.
- Ship the item back according to the provided instructions.
- Returns sent without prior approval may be refused.
Additional Information
For complete return terms, conditions, and
detailed instructions, please refer to our Ridingtimes Return Policy.
6. Do you offer financing options?
Yes. Riding'times offers flexible payment options through Klarna and PayPal.
Eligible customers may choose to pay in full or select available installment payment options during checkout.
Available Payment Methods
We currently accept:
- Klarna
- PayPal
- Major credit and debit cards
Available financing and installment plans may vary depending on your location and eligibility.
How Do I Use Financing?
Simply select Klarna or PayPal during checkout to view available payment options and complete the application process if required.
Important Notes
- Financing approval is determined by the payment provider.
- Available payment plans vary by country and order amount.
- Terms and repayment schedules are managed directly by Klarna or PayPal.
7. Does Riding'times Accept Klarna?
Yes. Riding'times accepts Klarna at checkout.
Eligible customers may choose available Klarna payment options, including installment plans, depending on their location and eligibility.
8. Does Riding'times Accept PayPal?
Yes. Riding'times accepts PayPal for online purchases.
Customers can use their PayPal account, linked bank account, debit card, or credit card during checkout.
9. Can I Pay for My eBike in Monthly Installments?
Yes.
Monthly payment options may be available through Klarna, subject to eligibility and approval requirements.
Available payment plans vary depending on your location and purchase amount.
10. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking details.
You can use your tracking number to monitor your shipment through the following methods:
Track Through the Carrier
If your package is shipped via FedEx or another carrier, you can enter your tracking number directly on the carrier's website to view real-time delivery updates.
Track Through Our Order Tracking Page
You can also track your shipment through our order tracking portal
Simply enter your tracking number to view the latest shipping status and delivery
progress.
What If I Haven't Received a Tracking Number?
Tracking information is sent after your order has been processed and shipped.
If you have not received a tracking email
within the expected processing timeframe:
- Check your spam or junk folder
- Verify the email address used for the order
- Contact our customer support team for assistance
Important Notes
- Tracking information may take 24–48 hours to become active after shipment.
- Delivery updates depend on the carrier's scanning schedule.
- Orders requiring model or batch verification may require additional processing time before shipment.
11. Why Hasn't My Tracking InformationUpdated?
Tracking information may take 24–48 hours to become active after shipment and can occasionally be delayed by carrier scanning schedules.
12. What ShouldI Do If My eBike Arrives Damaged?
If your eBike or eScooter arrives damaged, please contact Riding'times customer support as soon as possible.
To help us review the issue quickly, please provide:
- Your order number
- Clear photos of the damaged area
- Photos of the packaging (if applicable)
- A brief description of the damage
Our team will assess the issue and determine the appropriate solution, which may include replacement parts, repair assistance, or other warranty-supported remedies.
What Types of Damage Should Be Reported?
Please contact us if you notice:
- Frame damage
- Bent or broken components
- Cracked displays
- Damaged batteries
- Scratches or cosmetic damage caused during shipping
- Any other product defects discovered upon delivery
Important Notes
- Damage should be reported as soon as possible after delivery.
- Clear photos are required for evaluation.
- Please keep the original packaging until the review process is completed.
- Resolution options may vary depending on the type and severity of the damage.
13. What Should I Do If Parts Are Missing from My Order?
If any parts, accessories, or components are missing from your order, please contact Riding'times customer support and provide your order number.
To help us verify the issue, please also provide:
- Photos of the package received
- Photos of all items included in the box
- A description of the missing item(s)
Our team will review the information and arrange the appropriate solution if any items are confirmed missing.
Important Notes
- Some items may be packed separately within the box.
- Please inspect all packaging materials before reporting missing parts.
- A valid order number is required for assistance.
Law and Safety
1. Are there any legal requirements for riding an eBike or eScooter?
Yes. Legal requirements for riding an eBike or eScooter vary depending on your country, state, province, or local municipality.
Regulations may include requirements related to:
- Rider age
- Helmet use
- Speed limits
- Permitted riding locations
- Licensing, registration, or insurance
Do I Need a Driver's License?
In many regions, certain eBikes can be operated without a driver's license. However, requirements vary by jurisdiction.
Do I Need to Wear a Helmet?
Helmet requirements vary depending on local laws and rider age. Riding'times strongly recommends wearing a helmet at all times for safety.
Important Notes
- Riders are responsible for understanding and complying with local laws and regulations.
- Requirements may vary significantly between states, provinces, and municipalities.
- Always check local regulations before riding on public roads, bike paths, or shared-use trails.
2. Are Riding'times eBikes and eScooters UL Certified？
Yes. Riding'times eBikes and eScooters are
certified to applicable UL safety standards,
including UL 2272 and UL 2849, depending on the product.
These certifications help verify that the
electrical systems and battery components have been tested to recognized safety
standards.
What Do UL Certifications Mean?
UL certification helps confirm that products
have undergone testing for:
- Electrical safety
- Battery safety
- Fire risk mitigation
- System reliability
Important Notes
- UL certification relates to product safety standards.
- UL certification does not determine whether a vehicle is legal to operate in a specific location.
- Riders should always follow local laws and regulations regarding eBike and eScooter use.
3. Do I need a license to ride an eBike or eScooter?
In many regions, certain eBikes and eScooters can be operated without a driver's license. However, licensing requirements vary depending on local laws, vehicle classification, speed capability, and intended use.
Do Riding'times eBikes Require a License?
Many Riding'times eBike models are designed for eBike-style operation and may not require a driver's license in some jurisdictions.
However, laws vary by country, state, province, and municipality. Riders should always verify local regulations before operating an eBike on public roads, bike lanes, or shared-use paths.
Do Riding'times eScooters Require a License?
Licensing requirements for eScooters also vary by location.
Some regions allow eScooters to be operated without a license, while others may impose restrictions related to:
- Rider age
- Maximum speed
- Vehicle classification
- Permitted riding locations
Important Notes
- Local regulations may vary significantly between jurisdictions.
- Riders are responsible for understanding and complying with applicable laws.
- Helmet use may be required by local regulations.
- Licensing, registration, and insurance requirements depend on local laws and vehicle classification.
4. Do I Need to Register My eBike oreScooter？
Registration requirements vary depending on local laws, vehicle classification, and where the vehicle is operated.
In many regions, certain eBikes can be used without vehicle registration. However, some jurisdictions may require registration for higher-speed vehicles or specific vehicle categories.
Do Riding'times eBikes Require Registration?
Many Riding'times eBike models may not require registration in some areas when used according to local eBike regulations.
Requirements can vary based on:
- Maximum speed
- Motor power
- Vehicle classification
- Local laws and regulations
Do Riding'times eScooters Require Registration?
Registration requirements for eScooters also
vary by location.
Some jurisdictions do not require registration, while others may have additional requirements for operation on public roads
Important Notes
- Registration requirements differ by country, state, province, and municipality.
- Riders are responsible for understanding and complying with local regulations.
- Licensing, registration, insurance, and permitted riding locations may vary depending on local laws.
5. What safety gear do you recommend when riding an eBike or eScooter?
For maximum safety, Riding'times recommends wearing appropriate protective gear every time you ride an eBike or eScooter.
Essential Safety Gear
Certified Helmet
A properly fitted, certified helmet is the most important piece of safety equipment and is strongly recommended for all riders.
Reflective Clothing and Visibility Gear
To improve visibility, especially at night or
in low-light conditions, consider using:
- Reflective clothing
- Reflective vests
- Reflective accessories
Appropriate Footwear
Wear closed-toe shoes with good grip and
support.
Avoid:
- Sandals
- High heels
- Loose footwear
Additional Recommended Safety Equipment
For added protection and visibility, consider using:
- Front and rear lights
- Bell or horn
- Protective gloves
- Reflective stickers or accessories
Safe Riding Tips
- Follow local traffic laws and regulations.
- Ride at a speed appropriate for road and weather conditions.
- Stay visible to other road users.
- Regularly inspect your brakes, tires, and lights before riding.
Important Notes
- Helmet requirements may vary by location and rider age.
- Safety gear recommendations apply to both eBikes and eScooters.
- Riding with appropriate safety equipment can help reduce the risk of injury.
4. Are there weight limits for your eBikes and eScooters?
Ebikes:
- Z8: Max Load 264 lbs
- GT53: Max Load 500 lbs
- GT73: Max Load 286 lbs
Escooters:
- G63 Dual Motor: Max Load 286 lbs
What Does the Maximum Load Include?
The maximum load capacity includes:
- Rider weight
- Passenger weight (if applicable)
- Cargo and accessories
The total combined weight should not exceed the recommended limit.
What Happens If the Weight Limit Is Exceeded?
Exceeding the recommended weight capacity may
affect:
- Braking performance
- Acceleration
- Riding range
- Tire wear
- Overall handling and safety
For the best riding experience, we recommend staying within the specified weight limit for your model.
Important Notes
- Weight limits are based on manufacturer testing and safety recommendations.
- Actual performance may vary depending on terrain, riding conditions, and load distribution.
- Always ensure cargo is properly secured before riding.
GT73 - Error & Solution Guide
1. E06 Undervoltage Protection
E06 indicates undervoltage protection has been activated because the battery voltage is below the minimum operating level.
Solution:
- Recharge the battery if it's out of power.
- If the battery is damaged and cannot hold a charge, please replace it.
2. E07 Motor Hall Fault
E07 is a motor Hall sensor fault. This can be caused by:
- A broken connection in the wiring
- A damaged motor Hall sensor
Solution:
- Check the motor wires for damage and ensure the Hall sensor connectors (6 wires in the black terminal) are securely connected.
- If the Hall sensor is damaged, the motor will need to be replaced (full motor assembly including the motor core).
3. E08 Motor Phase-wire Short-circuit / Control MOS Tube Fault
E08 indicates either:
- A short circuit in the motor phase wires
- Damage to the controller's internal MOS tube components
Solution:
- Check if the motor wires are damaged or exposed. If damaged, replace the motor.
- Disconnect the controller phase-wire connectors (three thick wires: yellow, green, blue). If the error disappears after reconnecting, replace the motor. If the error persists, replace the controller.
4. E10 Instrument/Controller Communication Fault
E10 means the instrument panel and controller cannot communicate with each other.
Solution:
- Check the communication wires between the instrument and controller for damage, and ensure all connectors are secure.
- Check the rear-wheel motor wires for damage. A damaged motor may cause controller failure—if so, replace both the motor and controller.
5. E11 Throttle Twist-grip Fault
E11 signals a problem with the throttle, which could be due to:
- A loose or disconnected throttle connector
- A damaged throttle or throttle wire
Solution:
- Check that the throttle wire connector is properly connected.
- If the throttle or its wire is damaged, replace the throttle. If the wire is damaged at the instrument end, the instrument may need replacement.
6. Unable to Power On
This may be caused by:
- Battery not installed correctly, battery key not locked, or weak-power switch turned off
- Damaged combination switch or instrument, or loose communication wire connectors
Solution:
- Ensure the battery is properly installed, the key is locked, and the weak-power switch is on.
- Check the combination switch and instrument for damage, and inspect all related wire connectors.
7. The Motor Does Not Rotate When Turning the Throttle
Possible causes include:
- Throttle damage or poor connection
- Incorrect mode setting
- Brake lever damage or misalignment
- Internal motor clutch failure
Solution:
- Check the throttle and its connector.
- Press the power button three times to switch to power-assist + electric mode.
- Check if brake levers are damaged or causing the brake light to stay on.
- If the motor doesn’t rotate, the clutch gears may be damaged—replace the clutch or motor core.
8. Abnormal Motor Noise
This could be due to:
- Brake adjustment issues
- Damaged clutch gears inside the motor
Solution:
- Adjust the brakes if the noise is brake-related.
- If the noise comes from inside the motor, the clutch gears may be damaged—replace the clutch or motor core.
9. The Motor Lacks Power When Riding Under Load
This may be caused by:
- Loose or damaged motor phase-wire connectors
- Motor damage
Solution:
- Check all phase-wire connectors and wires for damage.
- If the motor is damaged, it will need to be replaced.
10. Insufficient Battery Range
Battery range can be influenced by several factors, including:
- Riding habits
- Riding speed
- Road conditions
- Vehicle load
- Tire pressure (low pressure increases resistance)
To help evaluate your batteries, we suggest:
- Fully charge both batteries and test them on flat terrain in first gear
- Alternatively, use a multimeter to verify the voltage reaches 54V (charger output: 54.6V)
Z8 - Error & Solution Guide
1. E01 - Motor Phase Connection Fault
Please follow these diagnostic steps:
- Carefully remove the seat pack
- Locate and disconnect the motor phase connector plug underneath
- Power on the bike and check if the display still shows E001
Please note: A short video showing the steps and display results would greatly help our technicians provide accurate and efficient support.
If the error persists after this test, it likely indicates a need for motor or controller replacement. Our support team will guide you through the next steps once we review your test results.
2. E02 - Electric System Communication Fault
- Display Communication CableCheck the cable for damaged insulation, pinch points, or loose connectorsPay special attention where the cable enters the frame (common bending point)
- Yellow Motor WireStarting at the motor axle, inspect the entire wire for:Physical damageMelted areasLoose connectors
- PAS Sensor TestUnplug the blue PAS sensor connectorRestart the bikeCheck if E002 disappears
- Motor Connector InspectionUnplug the motor connectorCheck pins for oxidation or loosenessReconnect and restart the bike
- Communication Line ConnectorCheck for loose pins or poor contactReconnect firmly and test again
If Problem Persists:
If E002 continues after all these checks, the display/communication cable assembly likely needs replacement.
Visual Guide:
For detailed demonstration, watch our tutorial:
https://www.youtube.com/watch?v=UBOXOoAtQEg
Need More Help?
If you're unable to resolve the issue, please provide:
- Photos of your wiring connections
- Description of which test steps changed the error behavior
This will help our technicians provide specific guidance.
3. Front Wheel Detachment
The front wheel may detach due to two primary reasons. Please check and address the following:
- The quick-release axle screw was not tightened sufficiently.Solution: Ensure the quick-release mechanism is fully tightened according to the manual's instructions before every ride.
- The anti-derailment hook was not installed (This part is specific to models with steel forks).Solution:Install the anti-derailment hook correctly.Tighten the quick-release mechanism securely.Lock the quick-release lever in the closed position.
4. No Speed Display / Incorrect Speed Reading
This issue is typically caused by a loose connection in the speed sensor wire. Here's how to diagnose and fix it:
Primary Cause & Quick Fix:
- The white wire in the controller-motor Hall sensor connector has likely become loose
- This white wire is the speed signal line - when loose or disconnected, it causes no speed display
- Solution: Locate and reconnect the white wire firmly in its terminal
Advanced Diagnosis:
If the problem continues, please conduct this 20-minute riding test:
- Ride for 20 minutes with no speed display:If the bike shuts off automatically:
Check and reconnect the white wire in the controller-motor connector
Test if reconnecting resolves the issueIf the bike continues running (no automatic shutdown):
The instrument cluster likely needs replacement
Note: Bumpy roads often worsen this issue by causing vibration-induced disconnections. Ensure all wiring connections are secure after your repair.
If these steps don't resolve your problem, please contact our support team with a description of your test results for further assistance.
