Return Policy

Riding’times Return & Refund Policy

We are committed to providing high-quality e-bikes and a reliable customer experience. This policy clearly explains how returns and refunds are handled for heavy freight e-bikes, ensuring fairness, transparency, and operational efficiency.

Because e-bikes are large, high-value products with integrated lithium battery systems, they require specialized freight logistics, careful handling, and inspection procedures.
1. Order Cancellation
Before Shipment

Orders may be canceled for a full refund if no tracking number has been generated.

After Shipment

Once a tracking number is issued, the order enters freight processing and cancellation is handled as a return request.

Logistics & handling fee: 200 USD

Applies to cover outbound freight processing costs once shipment preparation has started.
2. Delivery Refusal Policy

If a package is refused without authorization, it will be treated as a return in transit.

Applicable costs may include:
  • Outbound shipping cost
  • Return shipping cost
  • Restocking fee (if applicable)

We strongly recommend contacting support before refusing delivery.

3. Returns (14-Day Policy)

Returns are accepted within 14 days of delivery.

Products must be in resellable condition with minimal usage (approximately ≤10 miles).

Unopened Items

400 USD logistics and handling fee

Opened but Lightly Used

400 USD + 20% restocking fee

Used or Non-Resellable

May not be eligible for return.

4. Exchange or Store Credit

To reduce freight costs, customers may choose exchange or store credit instead of refund.

  • Exchange for another model or color
  • Store credit instead of refund

If store credit is selected, the 20% restocking fee will be waived.

Standard logistics and handling fees still apply.

5. Quality or Damage Issues
Step 1: Remote Diagnosis

Photos or videos are required for technical evaluation.

Step 2: Technical Support

We provide troubleshooting and replacement parts when applicable.

Step 3: Resolution
  • Replacement parts
  • Replacement unit
  • Return & refund (if necessary)
6. Inspection Policy

All returned items are inspected upon arrival.

If an item is fully functional or damaged due to improper use, standard return conditions may apply.

This ensures consistent and fair evaluation for all customers.

7. Return Process
  • Order number
  • Bike photos (both sides)
  • Mileage on display
  • Packaging condition
  • Serial number

Support response time: 24–48 hours

8. Packaging Requirements

Original packaging is recommended.

If unavailable, equivalent protective packaging must be used.

Customer is responsible for return shipping packaging quality.

9. Refund Timeline
  • Refunds processed within 7 business days after inspection
  • Refunds issued to original payment method
  • Processing time may vary by bank
Contact
support@ridert.com