Shipping

Riding'times Shipping & Return Policy

Thank you for choosing Riding'times. We are committed to delivering your new e-bike quickly and safely. Please review our shipping practices and policies below.

1. Free Shipping Guidelines

We offer free shipping on all e-bike and e-scooter orders delivered within the contiguous United States.

  • Excluded Territories: We do not ship to Puerto Rico, Guam, Alaska, Hawaii, or other U.S. territories.
  • Restricted Addresses: We cannot deliver to PO Boxes or APO/FPO addresses. A physical street address is required.
  • Carriers: Our primary logistics partners are FedEx Ground and UPS.

2. Processing and Delivery Time

In-Stock E-Bikes & E-Scooters: Orders are processed and dispatched from our California warehouse within 1–2 business days (Monday–Friday, excluding holidays). Delivery typically takes 5–7 business days depending on location.

Pre-Orders & Backorders: Shipping time will follow the estimated date shown on the product page. Orders are fulfilled in chronological order.

Verification Orders: If your order requires address or security verification, processing will resume after confirmation.

Accessories & Parts: These items may take up to 7 business days to process before shipping. Delivery typically takes 7–10 business days after dispatch.

3. Signature Requirement

Due to the high value of our e-bikes, a signature may be required upon delivery.

Please ensure someone is available to receive and sign for the package.

If you authorize carrier release without signature, Riding'times is not responsible for lost or stolen packages.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your shipment using the carrier’s website or our order tracking page.

5. Address Changes and Cancellation

Before Shipment: Address changes or cancellations are free of charge.

After Shipment: Once a tracking number is created, the order is considered shipped. Cancellation or rerouting may incur carrier fees. If cancelled after shipment, a shipping fee of $200 may apply.

6. Shipping Damage & Lost Packages

Please inspect your package upon delivery.

  • Damage: Report any damage within 7 days with photos of the box and product.
  • Lost Packages: If tracking shows delivered but not received, contact us within 3 days so we can assist with carrier investigation.

Contact Us

Email: support@ridert.com

We aim to respond within 1 business day.