How to File a Riding Times Warranty Claim
To file a Riding Times warranty claim, contact the Riding Times support team at support@ridert.com with your original order number, a description of the issue, and clear photos or videos showing the affected component. Motor and battery related claims require additional identification information.
Before submitting your request, check that your purchase qualifies for warranty support and prepare the required information so the support team can review your claim.
Who Is Eligible for a Riding Times Warranty Claim?
The Riding Times warranty applies to original purchasers who bought their electric bike or scooter directly from the official Riding Times website.
What Does the Riding Times Warranty Cover?
The Riding Times warranty covers components proven to have a manufacturing defect under normal use and conditions.
Covered components include:
- Battery
- Motor
- Electrical components
What Is Not Covered Under the Warranty?
The warranty does not cover issues caused by:
- Improper use, accidents, stunts, racing, or abuse
- Unauthorized modifications or tampering
- Improper storage or exposure to extreme elements such as rain, snow, or heat
- Normal wear and tear items, including tires, brake pads, chains, grips, cables, rubber components, bearings, and pedals
- Cosmetic damage such as scratches, dents, or fading, unless caused by shipping damage or a manufacturing error
- Assembly or service performed by unauthorized technicians
- Third-party accessories or parts
Accessories, parts orders, and free accessories are also not covered under the warranty policy.
For issues that are not covered due to customer misuse or normal wear and tear, Riding Times may offer a 40% discount on replacement parts as a goodwill option.
Important Note About Chargebacks
If you file a credit-card chargeback during the warranty period, your warranty coverage will be suspended until the dispute is resolved. Contact Riding Times support first to resolve warranty-related issues before starting a payment dispute.
How to Prepare Your Warranty Claim
Before contacting Riding Times support, prepare the information needed for your request.
1. Order Information
Provide your original order number so the support team can identify your purchase.
2. Issue Description
Explain the problem clearly.
Include:
- The affected component
- What happened
- Any visible signs of damage or malfunction
3. Photos or Videos
Include clear photos or videos showing the affected component and the issue.
Make sure your images:
- Show the relevant part clearly
- Include the problem area
Additional Requirements for Motor and Battery Claims
Some component related claims require additional identification information.
1. Motor-Related Claims
For motor related claims, provide a clear photo of the serial number (SN) engraved on the motor hub.
This information helps the support team identify the motor involved in your warranty request.
2. Battery-Related Claims
For battery related claims, provide a clear photo of the battery production label located on the side or bottom of the battery.
The label provides important information about the battery unit needed for the warranty review. The location of the battery production label may differ depending on the Riding Times model. The image above shows the label location on the GT73 Pro model.
How to Submit a Riding Times Warranty Claim
After preparing your information, send your claim to: support@ridert.com
Include your order number and the affected component in the email subject line.
Example: Subject: Order #12345 - Battery Issue
Battery Warranty Information
Battery coverage follows separate warranty terms.
Riding Times provides a two year prorated battery warranty.
Battery warranty coverage does not apply to issues caused by:
- Water damage
- Physical damage
- Misuse
- Opened or tampered battery cases
- Use of unapproved charger
What Happens After You Submit Your Claim?
After receiving your request, the Riding Times support team reviews the information provided. If additional details are needed, the team may request further information to evaluate your claim. The final outcome depends on the warranty terms, purchase details, and the information submitted for review.
Frequently Asked Questions
1. How long does it take to receive a response after submitting a warranty claim?
The Riding Times support team typically responds to warranty requests within 3–7 business days. In many cases, responses may be provided within 24 hours, depending on the details of your request and the information provided.
2. Can I transfer my Riding Times warranty to another owner?
The Riding Times warranty is tied to the original owner but may be transferred under certain conditions. The warranty transfer is possible if:
- The warranty is still within 24 months from the original purchase date.
- The new owner has access to the original order number and the original purchaser’s name.
3. What should I do if my eBike arrives damaged?
If your product arrives with shipping damage, contact Riding Times support within 7 days of receiving your product and provide photos or videos showing the damage.
Official Resources
For more information about Riding Times warranty policies and support, visit the official resources below:
- Riding Times Warranty Policy: https://www.ridingtimes.com/pages/warranty
- Riding Times FAQ: https://www.ridingtimes.com/pages/faq
- Riding Times Contact Page: https://www.ridingtimes.com/pages/contact
- Riding Times YouTube Channel: https://www.youtube.com/@ridingtimesamazon6449
Last updated: 24 August 2026
